Terms of Service

Recama is a booking engine and lightweight property-management system for hospitality businesses. The Service includes tools to publish rooms, units and experiences, take direct bookings, calculate rates and availability, collect payments through your own payment accounts, manage arrivals and departures, message guests, and issue receipts or fiscal documents where a country requires them.

Recama is software. We are not a hotel, a travel agency, or a booking channel. We do not own, operate, or control any lodging, and we do not set your prices or policies.

The agreement to stay is between you and your guest. We are not a party to it. Guest complaints, cancellations, no-shows, damage, refunds, and disputes about a stay are between you and your guest.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes when practicable.

2.1 Account Creation. To use the Service you must create a workspace by providing accurate and complete information, including the property details and unit inventory the Service is priced on.

2.2 Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your workspace. Notify us immediately of any unauthorized access. We are not liable for losses arising from unauthorized use of your account.

2.3 Roles. Workspace owners have full control, including adding and removing users, configuring settings, and managing billing. Other staff have access according to the role assigned to them — manager, front desk, housekeeping, or read-only.

2.4 Eligibility. You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

3.1 Pricing model. Recama is priced per unit, per month. You pay a monthly minimum for your region, which includes your first unit, plus a rate for each additional private room and a lower rate for each additional dorm bed. Current rates appear on our pricing page and in your workspace under Billing.

3.2 Usage-based recalculation. Your price is calculated from the units actually active in your workspace, so it changes as you add or remove inventory. We will not charge you for units you have deactivated.

3.3 Billing. Subscriptions are billed in advance on a recurring monthly basis through Stripe. You authorize us to charge your designated payment method for all fees when due.

3.4 Taxes. Fees do not include applicable sales, value-added, or withholding taxes. You are responsible for those, excluding taxes based on our net income.

3.5 Refunds. Subscription fees are generally non-refundable except as required by law or as specifically stated in writing. If you cancel, you retain access until the end of your current billing period. We do not charge a cancellation fee.

3.6 Free trials. New workspaces start on a free trial and no card is required to begin. When the trial ends you need an active subscription to continue. A workspace without one is suspended rather than deleted, so your data remains available if you subscribe later.

3.7 Failed payments. If a payment fails we may retry it and will mark the workspace past due. If it remains unpaid the workspace is suspended until billing is resolved.

Payments made by your guests are processed through payment accounts in your own name, with providers you connect. You are the merchant of record for those transactions and your agreement with that provider governs them.

Refunds, chargebacks, settlement timing, payout schedules, and provider fees are between you and your payment provider. Recama passes instructions to the provider and records the result; it does not hold your guests' funds and is not a payment institution.

5.1 Permitted Use. You may use the Service only for lawful business purposes in accordance with these Terms. You are responsible for all content you submit and for ensuring your use complies with applicable law — including the accuracy of the rates, availability, taxes, cancellation policies, and property descriptions you publish.

5.2 Prohibited Conduct. You agree not to:

• Use the Service for any unlawful purpose, or to publish listings you are not entitled to offer
• Upload personal information you do not have the right to provide to us
• Attempt to access another customer's workspace or data, or probe, scan, or circumvent our security or tenant isolation
• Interfere with or disrupt the Service, or the servers and networks connected to it
• Use the messaging features to send unsolicited bulk marketing, or in breach of the rules of the underlying channel (WhatsApp, Instagram, Messenger, SMS, or email)
• Use automated means to access the Service except through our documented APIs
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or provide access to the Service to third parties without our written authorization
• Use the Service in any manner that could damage, disable, overburden, or impair it

6.1 Your Data. You retain ownership of all data you submit to the Service. You grant us a limited license to host, store, process, and display it solely as necessary to provide the Service to you.

6.2 Controller and processor. When you use the Service to process information about your guests, you are the data controller and we act as your data processor. You are responsible for obtaining the consents and authorizations needed to collect that information — including identity-document data — and for complying with applicable data-protection law.

6.3 Privacy Policy. Our collection and use of personal information is described in our Privacy Policy, incorporated into these Terms by reference.

6.4 Data Export. You may export your data at any time during your subscription using the tools in the Service or by contacting support.

6.5 Retention after termination. Following termination we retain your data for 30 days, during which you may request an export. After that period we delete it from our active systems, though copies may persist in backups for a limited additional period.

7.1 Integrations. The Service integrates with third-party platforms — payment processors, messaging channels, email providers, calendar and channel feeds. Your use of any integration is subject to that third party's terms and privacy practices. We are not responsible for third-party services.

7.2 Authorization. When you enable an integration, you authorize us to access and process data from the connected service as necessary to provide that functionality. You represent that you have authority to grant this access.

7.3 Changes. Third-party providers may modify or discontinue their services at any time. We are not liable for loss of functionality resulting from those changes.

8.1 Our Rights. The Service, including all software, content, design, and documentation, is owned by Recama or our licensors and protected by intellectual property law. These Terms grant you no rights to our trademarks, service marks, or logos.

8.2 License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.

8.3 Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you.

9.1 AI-assisted functionality. The Service includes features that use artificial intelligence — most notably reading an identity document or passport image to extract its fields during check-in, and assistance with drafting guest replies.

9.2 Accuracy and review. AI-generated output may contain errors. Identity-document reading in particular is an aid, not an authority: you remain responsible for verifying a guest's identity and for the accuracy of any details recorded from a scan, including where local law requires you to register guests. Always review AI-generated content before relying on it.

9.3 Data use. We do not use your data, your guests' data, or the content of your guest conversations to train AI models that would be shared with other customers or third parties.

We work to keep Recama available and will give reasonable advance notice of scheduled maintenance where practicable. The Service is provided on an 'as available' basis and we do not guarantee uninterrupted or error-free operation.

The product changes as we improve it, and we may add, alter, or withdraw features. If we make a change that materially reduces the core functionality you subscribed to, we will tell you in advance.

11.1 Term. These Terms take effect when you first access the Service and continue until terminated.

11.2 Termination by you. You may cancel at any time from the billing page in your workspace or by contacting support. Termination is effective at the end of your current billing period.

11.3 Termination by us. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, if your use poses a security risk to the Service or other customers, or where required by law. We may also terminate for convenience on 30 days written notice. Where circumstances allow, we will give notice and an opportunity to put a breach right first.

11.4 Effect. On termination your right to access the Service ends. Provisions that by their nature should survive — intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

WE DO NOT WARRANT THAT THE TAX, FISCAL, OR RECEIPTING FEATURES WILL SATISFY EVERY OBLIGATION YOU HAVE IN YOUR COUNTRY. THOSE FEATURES ARE TOOLS TO HELP YOU COMPLY. CONFIRMING THAT YOUR RECEIPTS, CORRELATIVOS, TAX RATES, AND FILINGS ARE CORRECT REMAINS YOUR RESPONSIBILITY, AND WE RECOMMEND YOU VERIFY THEM WITH YOUR OWN ACCOUNTANT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RECAMA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BOOKINGS, USE, OR GOODWILL.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

THESE LIMITATIONS REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL BASIS OF THE AGREEMENT BETWEEN US. NOTHING HERE LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

You agree to indemnify, defend, and hold harmless Recama and its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, your violation of these Terms, your violation of the rights of another party including your guests, or the data and content you submit to the Service.

15.1 Governing Law. These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

15.2 Informal Resolution. Before filing any formal legal action, you agree to contact us at legal@recama.com and attempt to resolve the dispute informally for at least 30 days.

15.3 Jurisdiction. Any legal action arising out of these Terms must be brought in the state or federal courts located in Harris County, Texas. You consent to the personal jurisdiction of those courts.

15.4 Class Action Waiver. YOU AND RECAMA AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

16.1 Entire Agreement. These Terms, with the Privacy Policy and any agreements expressly incorporated by reference, are the entire agreement between you and Recama regarding the Service.

16.2 Modification. We may modify these Terms at any time. We will post the updated Terms and revise the effective date, and for material changes we will notify subscribing customers by email before they take effect. Continued use after that constitutes acceptance.

16.3 Waiver. Our failure to enforce any right or provision is not a waiver of it.

16.4 Severability. If any provision is found unenforceable, the remaining provisions continue in effect.

16.5 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.6 Notices. We may provide notices by email to the address associated with your workspace or through the Service. You may provide notices to us at the contact details below.

16.7 Force Majeure. We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government action, or internet or telecommunications failures.

For questions about these Terms, contact Recama Inc. at legal@recama.com. Address: Wilmington, Delaware, United States.

For general support inquiries, contact support@recama.com.